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Legal Terms That Govern Your Account

Your use of livemobile22 is subject to the terms set out on this page — covering account eligibility, data handling, and how we manage your information. Access to the platform depends on local law and is available where local law permits.

Account EligibilityData & PrivacyCookie PolicyTerms of UseContact & Requests
livemobile22 Legal Terms That Govern Your Account
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We take a straightforward approach to the data we hold on your account — collect what is necessary, secure it properly, and give you a clear path to access or correct it. Here is how each area works in practice.

Data Retention

We keep your account and transaction records for the period required under applicable Malaysian law. Once that period ends, data is deleted or anonymised — we do not hold it indefinitely.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your payment method preference, such as Touch 'n Go eWallet or Boost. No third-party advertising cookies are placed without your consent.

Account Security

Your account is protected by password authentication and OTP verification on login and withdrawal requests. If we detect an unusual login pattern, we will prompt re-verification before allowing access.

Your Data Rights

You can request a copy of the personal data we hold, ask us to correct inaccurate details, or request account closure at any time by contacting support through live chat or email.

REACH OUR TEAM

How to Contact Us on Legal or Policy Matters

If you have a question about these terms, want to request a copy of your data, or need to flag a concern about how your account information is handled, our support team is the right starting point. We handle policy-related requests through the same channels as account support — so you do not need a separate process.

Team online

Live Chat

Start a live chat session from the platform to raise a policy question or data request. Our team will log your request and follow up within the same session where possible.

Email Support

Send your legal or data-related query to our support email address. Include your registered account details so we can locate your record and respond accurately.

Account Help Centre

The Help Centre inside your account dashboard covers common policy questions, including how to request account data, update your contact details, or close your account.

Common Questions About Legal Terms and Your Account

These are the questions we hear most often about how our terms work, what data we hold, and how you can manage your account rights.

These terms apply to anyone who opens and uses an account on livemobile22. Access is available where local law in Malaysia permits, and eligibility is assessed on that basis.

We collect the information needed to run your account — your registered contact details, login activity, and transaction records linked to payment methods like Touch 'n Go eWallet or GrabPay.

We retain your data for the minimum period required under applicable Malaysian law. After that, records are deleted or anonymised. We do not hold personal data beyond what is legally or operationally necessary.

Yes. Contact our support team via live chat or email with your registered account details. We will locate your record and provide the data held on your account in a readable format.

Log in to your account, go to account settings, and update your contact details directly. For changes that require verification — such as your registered email — contact support to complete the process.

When you close your account, we retain only the records we are legally required to keep. All other personal data is deleted or anonymised in line with our standard retention schedule.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.