Reference

How livemobile22 Handles Your Personal Data

When you open an account with us, we collect only what we need to run it — your contact details, payment records from Touch 'n Go eWallet, Boost, or GrabPay, and session activity.

Account data protectedLocal payment records coveredYour rights, clearly listedContact us to request changesApplies where local law permits

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Data We Hold and How We Use It

livemobile22 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect personal data across three main areas. First, account registration details — your name, email address, and phone number — used solely to verify your identity and keep your account secure. Second, payment activity: when you deposit via Touch 'n Go eWallet, Boost, or GrabPay,

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we record transaction amounts, timestamps, and wallet references so your account balance stays accurate and disputes can be resolved quickly. Third, device and session data — browser type, IP address, and page interactions — collected to detect irregular access and keep the platform running correctly for
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you. We do not sell your data to third parties, and we do not share it with advertisers. Data shared with payment processors like Touch 'n Go eWallet or GrabPay is limited to what those processors need to complete your transaction. Where local law in Malaysia
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requires us to retain records for a set period, we follow that requirement; outside of that, we hold data only as long as your account remains active. If you close your account, we begin the deletion process within the period specified under applicable Malaysian data protection
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rules. Access to your stored data is restricted to authorised staff and our verified payment and security partners.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We apply several layers of protection across your account. Encryption covers data in transit and at rest, so your Touch 'n Go eWallet deposit records and account credentials are not readable in plain text at any point. Cookies on our platform are used for session management and fraud detection — not for building advertising profiles. Players in Ipoh or anywhere else in Malaysia can review and clear cookie preferences from the site settings page. Our internal access controls mean that only staff with a verified operational need can view account-level data.

Encryption in Transit and at Rest

All data moving between your device and our servers is encrypted. Account passwords and payment references from GrabPay or Boost are never stored in plain text on our systems.

Cookie Use Limited to Operations

We use cookies for session continuity and to flag unusual login patterns. We do not place third-party advertising cookies on your device, and you can manage your cookie preferences at any time.

Retention and Deletion

We keep your data while your account is active and for the period Malaysian law requires after closure. Once that window passes, your records are permanently removed from our systems.

Who Can Access Your Records

Access to account data is restricted to verified staff and our payment partners — Touch 'n Go eWallet, Boost, GrabPay — only to the extent needed to process your transactions or resolve a dispute.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct, or request the deletion of your personal data, our support team handles privacy requests directly. Reach us through live chat from your account dashboard, by email, or via our 24-hour messaging line. We aim to respond to all data-related requests within the timeframe required under applicable Malaysian law — no runaround, no generic replies.

Team online

Live Chat

Start a chat from your account dashboard at any time. State that your request is a privacy matter and our team will route it correctly from the first message.

Email Support

Send your data request — access, correction, or deletion — to our support email address. Include your registered phone number so we can verify your identity before acting.

Account Help Page

Log in, go to Account Settings, and select the Privacy Request option. From there you can download a summary of your stored data or submit a deletion request directly.

Frequently Asked Questions About Our Privacy Policy

These are the privacy questions we hear most often from account holders in Malaysia. If your question is not covered here, contact us through live chat or email and we will respond within the legally required timeframe.

We collect your name, email address, phone number, and the payment references generated when you deposit via Touch 'n Go eWallet, Boost, or GrabPay. We do not collect more than we need to run your account.

We share data only with our payment processors — such as Touch 'n Go eWallet and GrabPay — and only the specific transaction data they need. We do not sell your information to advertisers or unrelated third parties.

Log in, go to Account Settings, and select Privacy Request. Alternatively, contact us by live chat or email with your registered phone number so we can verify your identity before releasing any records.

Yes. Submit a deletion request through Account Settings or via email. We process deletions within the period required by applicable Malaysian law. Some transaction records may be retained longer if legally required.

We use session cookies and security cookies to keep your login active and detect unusual access. We do not place advertising or tracking cookies. You can review and clear these from the site settings page at any time.

We retain records for the period Malaysian data protection and financial regulations require. Once that window expires, your data is permanently deleted from our systems — no ongoing storage beyond legal obligation.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How livemobile22 Handles Your Personal Data

Data Handling, Cookies and Account Security

Encryption in Transit and at Rest

Cookie Use Limited to Operations

Retention and Deletion

Who Can Access Your Records

How to Contact Us About Your Data

Live Chat

Email Support

Account Help Page

Frequently Asked Questions About Our Privacy Policy

01 What personal data does livemobile22 collect when I open an account?

02 Does livemobile22 share my data with anyone outside the platform?

03 How can I request a copy of the data you hold on me?

04 Can I ask livemobile22 to delete my account data?

05 What cookies does livemobile22 place on my device?

06 How long does livemobile22 keep my data after I close my account?

Privacy Policy

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